Privacy Policy

    Last updated: 9/30/2025

    1. Information We Collect

    When you book a tour with Petronas Private Tours, we collect information necessary to process your reservation and provide you with excellent service:

    • Personal identification information (name, email address, phone number)
    • Booking details (tour selection, date, number of guests)
    • Payment information (processed securely through our payment providers)
    • Communication preferences and special requirements

    2. How We Use Your Information

    We use the collected information for the following purposes:

    • Processing and confirming your tour bookings
    • Communicating with you about your reservation
    • Sending booking confirmations and important updates
    • Improving our services and customer experience
    • Complying with legal obligations

    3. Information Sharing

    We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

    • With service providers necessary to complete your tour (guides, venue access)
    • To comply with legal requirements or protect our rights
    • With your explicit consent

    4. Data Security

    We implement industry-standard security measures to protect your personal information. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

    5. Cookies

    Our website uses cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect certain website functionalities.

    6. Your Rights

    You have the right to:

    • Access your personal data we hold
    • Request correction of inaccurate information
    • Request deletion of your personal data
    • Opt-out of marketing communications
    • Lodge a complaint with relevant authorities

    7. Children's Privacy

    Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

    8. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

    9. Contact Us

    If you have any questions about this Privacy Policy, please contact us:

    • Email: info@interactiveb.icu
    • Phone: +60 12 345 6789
    • WhatsApp: +60 12 345 6789